Magento development and design
Custom themes, mobile first design, Magento 2 builds, and bespoke plugin and module development that reflects your brand and converts.
Expert Magento solutions by 5MS
Your trustworthy Magento agency in Middlesbrough
A Magento agency in Middlesbrough is a specialist eCommerce partner that builds, supports, optimises and scales online stores on Magento and Adobe Commerce. 5MS has done exactly that since 2011, helping brands across Teesside and the wider UK turn a fast, reliable Magento store into measurable growth, higher conversions and better customer experiences.
Choosing the right platform matters, but finding a reliable partner for ongoing support matters just as much. Trust can be hard to find in this industry, where some agencies put short term profit ahead of real relationships. That is where we are different. As an official Adobe Solutions Partner with a UK based team of certified developers, project managers and marketers, we build long term partnerships rooted in transparency and your commercial success.
2011Building Magento stores since
200+Years combined eCommerce experience
98%Client retention rate
99%Client satisfaction rate
Why choose 5MS as your Magento agency in Middlesbrough
We do more than the basics. Every engagement is built around scaling and supporting your store for the long term, with the same UK team looking after you from day one.
Book a call- Certified Magento developers. A UK team managing your store with genuine Magento and Adobe Commerce expertise.
- Flexible support with SLAs. Support packages shaped around your business size, with clear response times.
- Agile delivery. Faster releases and continuous improvement, not one big risky drop.
- SEO and CRO focused. Search friendly, customer centric stores built to convert.
- Lightning fast load times. Performance tuned for experience, conversions and rankings.
- Transparent communication. Clear pricing and honest updates, no surprises.
- Rapid turnaround. A ticketing system that prioritises and resolves issues quickly.
- Future ready development. Clean code to Magento standards, ready for upgrades.
- Proactive security. The latest patches applied promptly to protect your store and data.
- Long term partnership. Built on trust and steady, sustainable growth.
Full range of Magento services
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Everything your Magento store needs, in one place
Support and maintenance
Round the clock support covering emergency fixes, urgent security patches, performance monitoring and Magento version upgrades.
Magento SEO
Technical SEO audits, on page optimisation and speed work so your products rank higher and pages load in under two seconds. Explore our eCommerce SEO services.
Hosting and security
Managed hosting, regular security audits and patching, plus disaster recovery to restore your store quickly if the worst happens.
Migration and replatforming
Structured, low risk moves from Magento 1, WooCommerce, Shopify or a previous agency, with data, design and rankings protected.
CRO and growth marketing
Conversion rate optimisation, PPC, email and paid social to turn the traffic your store earns into orders and revenue.
Built for speed and modern Magento
Slow stores lose sales and rankings. We build and maintain to current technical standards, including modern, performance first front ends such as Hyvä, so your store stays fast, secure and upgrade safe.
<2s
Target page load times that protect conversions and Core Web Vitals.
2.4.x
Stores kept current on supported Magento releases and modern PHP.
Hyvä
Modern, lightweight front ends for faster, cleaner storefronts.
B2B + B2C
Experience built for retail, wholesale, trade and multi store needs.
Platforms and integrations we work with
Magento is our specialism, but we are platform fluent and integration ready, connecting your store to the systems that run your business. Learn more about Adobe Commerce (Magento).
Magento / Adobe Commerce
Shopify
BigCommerce
WooCommerce
ERP systemsSage, NetSuite and bespoke stock and order sync.
CRM platformsUnified customer data and sales workflows.
PIM and product feedsClean product data across every channel.
Payment gatewaysSecure, conversion friendly checkout options.
POS and fulfilmentJoined up online and in store operations.
Marketing and analyticsEmail, automation and reporting that drive growth.
Switching to us is guaranteed to be smooth
Migration from your current Magento provider is guaranteed. Here is how a move to 5MS works in practice.
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Audit and discovery
We review your store, codebase, hosting and goals to map exactly what should move and what should improve.
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Safe transfer
Data, design and functionality migrated securely with minimal disruption to trading and full version control.
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Rankings protected
Redirects, structured data and technical SEO handled so your hard won Google rankings stay intact.
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Ongoing partnership
Once live, you move onto a flexible support retainer with proactive monitoring and a clear point of contact.
Industries we support
We have delivered Magento projects across a broad mix of sectors, B2C and B2B alike, including many that matter to the Teesside economy.
Fashion and apparel
Electronics and tech
Food and beverage
Home and improvement
Industrial and trade supplies
Manufacturing and distribution
Automotive parts
B2B and wholesale
What is new at 5MS
Get a free eCommerce growth audit
A future ready Magento agency, not just a developer
Search is changing fast. Buyers now ask AI assistants and answer engines, not only Google, and increasingly expect to buy without ever loading a traditional product page. Most Middlesbrough agencies have not caught up. We have.
AI search and GEO
We optimise your store to be cited and recommended by AI search engines, with answer first content and a full schema stack, so you appear where buyers now look.
Agentic commerce ready
We prepare Magento stores for agentic checkout and AI driven buying journeys, keeping you visible and purchasable as shopping behaviour shifts.
AI readiness audits
We assess how discoverable and machine readable your store is today, then give you a clear, prioritised plan to stay ahead of competitors.
Flexible Magento support, your way
No rigid packages and no paying for hours you will not use. Support is a flexible retainer where you pay for the hours you need. Full pricing is in the price guide.
Pay for the hours you need
Ad hoc, flexible hours for stores that need expert help now and then without a fixed commitment.
Most popular
Flexible retainer
A monthly block of hours covering support, fixes, optimisation and small improvements, with priority response.
Managed partnership
A full service relationship covering support, hosting, security, SEO and a roadmap for continuous growth.
Proudly serving Middlesbrough and Teesside
From retailers in Middlesbrough town centre to growing B2B and industrial brands across Stockton-on-Tees, Redcar, Hartlepool, Yarm and the wider Tees Valley, we work with North East businesses that want a Magento partner who picks up the phone and understands their market.
We also support brands across Darlington, Durham and the North East. Being UK based means real conversations in your timezone, not tickets lost to an overseas queue, and a team that has built and supported Magento stores for businesses just like yours since 2011.
Talk to a Middlesbrough Magento specialistWhy local matters
- Award winning, official Adobe Solutions Partner
- UK based team, no offshore handoffs
- 24/7 support with rapid ticket turnaround
- Certified Magento and Adobe Commerce developers
- Trusted by UK brands since 2011
What our clients say
Excellent and speedy service to fix very important issues with website. Would recommend!!
Great website support & development plus lots of great ideas and info to boost eCommerce. Recommended
Great to work with. Good technical and marketing knowledge, fast, responsive and transparent pricing. Out of hours changes a norm to avoid website being down.
Ready to grow with a Magento agency Middlesbrough brands trust?
Tell us about your store and goals. We will show you how we build, optimise and support Magento for long term success.
Frequently asked questions
What does a Magento agency in Middlesbrough actually do?
A Magento agency in Middlesbrough builds, supports, optimises and scales online stores on Magento and Adobe Commerce. At 5MS this covers development and design, 24/7 support, SEO, hosting, security, migration and growth marketing, all from one UK based team.
Is 5MS an award-winning Adobe Solutions Partner?
Yes. 5MS is an award winning, official Adobe Solutions Partner with certified Magento developers. We have been building and supporting Magento stores since 2011 and hold a 98% client retention rate.
Do you build fast, modern Magento stores with Hyvä?
Yes. We build and maintain stores to current technical standards, including modern, performance first front ends such as Hyvä, targeting sub two second load times to protect conversions, Core Web Vitals and search rankings.
Can you handle B2B and wholesale Magento stores?
Yes. We work across B2C, B2B, wholesale, trade and multi store setups, including company specific pricing, catalogues and integrations with ERP, CRM and stock systems.
Do you only work with businesses in Middlesbrough?
No. We are based in Wolverhampton and work with brands across Middlesbrough, Teesside and the whole of the UK, including Stockton-on-Tees, Redcar, Hartlepool and Darlington. Being UK based means support in your timezone with no offshore handoffs.
Can you migrate my store and protect my Google rankings?
Yes. We migrate stores from Magento 1, WooCommerce, Shopify or a previous agency, moving data, design and functionality securely. Redirects, structured data and technical SEO are handled during migration so your search visibility stays intact. Migration from your current provider is guaranteed.
How quickly can you start and respond to issues?
We can usually begin with an audit within days of an initial call. Day to day, our ticketing system and 24/7 UK support team prioritise urgent issues so they are resolved quickly, including out of hours changes to avoid downtime.
How do you keep my Magento store secure?
We apply the latest Magento security patches promptly, run regular security audits, monitor your store around the clock and keep a disaster recovery plan in place to restore the site quickly if needed.
How is your Magento support priced?
Support is a flexible retainer where you pay for the hours you need, across three tiers: pay for the hours you need, a flexible monthly retainer, or a fully managed partnership. For full details, download our price guide.