5MS is a UK based Magento agency helping ambitious brands across Sunderland and the North East build faster stores, grow revenue and stay secure. One certified team for development, support, SEO and growth, since 2011.
A Magento agency in Sunderland is a specialist eCommerce partner that builds, supports, optimises and grows online stores on Magento and Adobe Commerce. Since 2011, 5MS has done exactly that, helping brands across Sunderland and the North East drive growth, increase conversions and improve customer experience with end-to-end Magento solutions.
From advanced manufacturing and the Port of Sunderland to a thriving software and digital community, Sunderland is home to ambitious online retailers and B2B brands. Those businesses need more than a website builder. They need a partner who understands Magento inside out and treats their store like a serious commercial asset. Choosing the right platform matters, but finding a partner you can rely on for the long term matters just as much. As an official Adobe Solutions Partner with a UK based team, we build relationships founded on trust, transparency and results. Learn more about the platform we specialise in, Adobe Commerce (Magento).
Why 5MS
Everything you want in a Magento partner
One certified team, end to end
We are a full-service eCommerce agency and official Adobe Solutions Partner. The UK based developers, project managers and marketers who scope your work are the same people who deliver it, from first call to launch and beyond.
01
Certified developers
UK based, Magento-focused, delivering high-quality builds and support.
02
24/7 support
Tailored packages with clear SLAs and fast, ticketed response.
03
Transparent pricing
Pay for the hours you use, with no hidden costs and no long lock-in.
04
Guaranteed migration
Move to us from any provider safely, with data and rankings protected.
05
Platform-agnostic advice
We work across Magento and Adobe Commerce, and also Shopify, BigCommerce and WooCommerce, so our advice is about what is right for your business, not what is easiest for us.
MagentoAdobe CommerceHyvaShopify
06
Proactive security
Latest patches applied promptly, with monitoring and backups.
07
SEO built in
Search and speed optimised as standard, so you rank and load fast.
Full range of Magento services
A complete Magento service, end to end
01
Development and design
A visually striking, high-performance store that reflects your brand, whether a new build or an upgrade. Custom themes, mobile-first design, Magento 2 migration and bespoke modules.
24/7 Magento support that keeps your website secure, fast and fully optimised, with emergency fixes, performance work, version upgrades and proactive monitoring.
Improve your rankings and get your products and pages seen on Google and beyond, with technical audits, on-page SEO, speed optimisation and category and content SEO.
We get to know your store, goals and customers, then review how the site is built and where the quick wins are.
2
Plan and prioritise
You get a clear, prioritised roadmap, so you always know what we are doing, why, and what it is expected to achieve.
3
Build, fix and optimise
We work in agile sprints with regular check-ins, stabilising anything at risk first, then improving speed, UX and conversions.
4
Support and grow
Once the foundations are solid, we keep improving your store with support, SEO and new features, as a long-term partner.
Local to you
Working with Sunderland and the North East
Sunderland pairs a proud manufacturing and maritime heritage with a fast-growing software and digital scene, making it a great base for ambitious online brands. We support retailers and B2B businesses across Sunderland, from the city centre and Roker out to Washington, Houghton-le-Spring and Seaham, and right across the North East including Newcastle upon Tyne, Gateshead, South Shields and Durham.
Being UK based means real conversations in your timezone and a team that has built and supported Magento stores since 2011, not tickets lost to an overseas queue. Wherever you are around Sunderland, you get a Magento partner who picks up the phone.
5MS were a breath of fresh air for my business, I just wish I had found them sooner.
Julie HaywardDirector, Cavaletti Collection Ltd“
5MS have always been very transparent about timescales.
Peter CampbellSales & Marketing Director, iACS“
They've taken the time to understand our unique business model to ensure what they deliver hits the mark.
Cheri-Ann WardHead of Customer Services, Autosmart
Questions
Frequently asked questions
What does a Magento agency in Sunderland do?
A Magento agency in Sunderland builds, supports, optimises and grows online stores on Magento and Adobe Commerce. At 5MS this covers development and design, 24/7 support, SEO, hosting, security and migration, all from one UK based team, for businesses across Sunderland and the North East.
How much does it cost to support and maintain a Magento 2 store?
It depends on your store's size and how much support you need, which is why our pricing is flexible. Rather than a rigid monthly fee, you pay for the hours you use, with no hidden costs, and you can scale up or down over time. For current figures, download our price guide or get in touch for a tailored quote.
What makes 5MS different from other Sunderland agencies?
We are Magento specialists, not generalists, and full-service, so build, support, hosting, security and SEO all come from one certified UK team. We are available 24/7, price transparently on the hours you use, and build for the long term, with very high client retention.
Can you take over a Magento store you did not build?
Yes, this is one of the most common reasons brands come to us. We review how your store is built, arrange a smooth handover, stabilise anything at risk and put a flexible support plan in place, with migration from your current provider guaranteed.
Should I be on Open Source, Adobe Commerce or Cloud?
Open Source suits growing SMEs who want flexibility and control. Adobe Commerce adds advanced B2B, dashboards and page builder for larger merchants. Adobe Commerce Cloud adds managed, autoscaling infrastructure for high-volume stores. We are happy to advise on the best fit.
Will migrating to you affect my Google rankings?
No. Migration is handled carefully, with 301 redirects, URL structure and technical SEO managed and Search Console monitored after launch, so your rankings are protected through the move.
How do you keep my store secure and PCI compliant?
We apply the latest Magento security patches promptly, run regular PCI DSS aware security audits, monitor your store 24/7 and keep backups and disaster recovery in place, helping you meet the PCI requirements that apply to your store.
How fast will my Magento store load?
We optimise for ultra-fast performance, targeting load times under two seconds, which improves both user experience and search rankings.
Do I own the code and my data?
Yes. Your store, your code and your data are yours. We build to Magento standards with clean, documented, upgrade-safe code, so you are never locked in to us.
Do you only work with businesses in Sunderland?
No. We work with brands across Sunderland, the North East and the whole of the UK, including Newcastle upon Tyne, Gateshead, Durham and South Shields. Being UK based means support in your timezone with no offshore handoffs.
Let's build your Magento success, together
Contact 5MS today and find out how we build, optimise and support your Magento store for long-term success.
