Reliable, proactive Magento support services
Magento support is the ongoing service that keeps a Magento or Adobe Commerce store secure, fast and continuously improving, covering monitoring, emergency fixes, security patches, version upgrades, performance optimisation and day to day development. In short, it is having an expert team on hand so your store never stands still and never gets left behind.
With over a decade of experience, our UK based team of certified Magento developers delivers 24/7 Magento support that keeps your site running smoothly, stays ahead of security threats and unlocks more performance and revenue over time. As a certified Adobe Solutions Partner we have helped hundreds of companies get the most from their Magento investment, and we treat your store with the same care we give our own.
5 signs you need better Magento support
If any of these sound familiar, your current support is letting you down and costing you sales.
An issue with your store is not resolved within 24 hours.
Your to-do list and plans for key campaigns and holidays are not getting done.
Your site has slow load times, low conversions and has not been optimised in over a year.
You know Magento can do more, but you have no one coaching you to unlock it.
There are security issues with your site and you are worried about losing customer trust.
Why get Magento support from 5MS
Knowledgeable and proactive
Friendly technical specialists who are always ready with expert solutions tailored to your store, before small issues become big ones.
Transparent, fast communication
We keep you in the loop at every stage. No middlemen, no jargon, just clear updates and quick responses.
Your success comes first
We prioritise your business with the same care and dedication we give our own, delivering solutions that drive real results.
Pay for the hours you use
Flexible pricing with no hidden fees. You only pay for the support you need, with no surprises and no long lock-ins.
What is included in your Magento support
No vague promises. Here is what your support hours actually cover, all from one UK based team.
- Emergency bug fixes
- Urgent security patches
- Magento version upgrades
- Performance monitoring
- Uptime and site monitoring
- Speed and caching optimisation
- Extension and module updates
- Third party integrations
- Migrations and replatforming
- CRO and UX improvements
- Disaster recovery and backups
- Training and coaching
- Compliance and best practice
- Clear monthly reporting
- A dedicated UK account manager
We keep your site running smoothly
- Experienced development teams on hand
- Meet deadlines and spot growth opportunities
- Expert support to clear your to-do list
- Expand your development capability with ease
- Regular check-ins and clear communication
- Migrations, integrations, security patches and training
We help your site reach its full potential
- Boost load times for a better user experience
- Optimise site speed and reliability
- Advanced caching for peak performance
- Prepare for traffic spikes and major events
- Modernise legacy systems with strategic updates
- CRO, UX audits, compliance and process workflow
Support you can count on
Clear service standards, a real team and a simple way to get help whenever you need it.
Most issues resolved in under 24 hours.
Round the clock monitoring, year round.
Dedicated account manager and trained Magento developers.
Centralised customer service portal with ticketing system.
Onboard
We run a health-check and learn your store, goals and setup.
Monitor
We watch performance, uptime and security around the clock.
Resolve
You raise a ticket, we prioritise and fix it fast.
Improve
We proactively recommend enhancements to keep you ahead.
Keep your store and customer data protected
Outdated Magento stores are easy targets, and a single missed patch can cost you trust and revenue. We keep your store protected with prompt security patching, regular audits, round the clock monitoring and a tested disaster recovery plan, so you can trade with confidence.
Talk to our support team- Latest Magento security patches, applied promptly
- Regular, PCI DSS aware security audits
- 24/7 monitoring with real-time alerts
- Disaster recovery and offsite backups
- Extension and dependency hardening
Support that keeps you ready for AI search
Ongoing support is no longer just about fixing what breaks. Buyers now discover products through AI assistants and answer engines, not only Google. As part of your support we keep your store fast, structured and machine readable, so you stay visible and purchasable as search and shopping behaviour shifts.
AI search and GEO upkeep
We maintain the schema, structure and content signals that help AI engines understand and recommend your store.
Agentic commerce ready
We keep your store prepared for AI driven and agentic checkout journeys as they roll out.
Ongoing AI readiness checks
Regular reviews of how discoverable your store is, with clear, prioritised actions.
Flexible Magento support, your way
No rigid packages, no long lock-ins and no paying for hours you will not use. Support is a flexible retainer where you pay for the hours you need. Full pricing is in the price guide.
Pay for the hours you need
Ad hoc, flexible hours for stores that need expert help now and then without a fixed commitment.
Flexible retainer
A monthly block of hours covering support, fixes, optimisation and improvements, with priority response.
Managed partnership
A full service relationship covering support, hosting, security, SEO and a roadmap for continuous growth.
Beyond support: end-to-end eCommerce
Support is the foundation. When you are ready to push further, the same team is on hand.
Scalability and growth
A future-proof eCommerce ecosystem built for long term stability, seamless scaling and sustained success.
Technology
Bridging old and new, bringing fresh ideas, the latest technologies and best practice into your store. See our Magento web design.
Marketing
Results-driven strategies that grow reach, engagement and conversions. Explore our eCommerce SEO services.
What our clients say
This company was one of the best we ever dealt with.
We've been able to develop a good working relationship.
They've taken the time to understand our unique business model to ensure what they deliver hits the mark.
Get the Magento support you need today
The most powerful asset you can have is a team dedicated to your success, ready 24/7. Tell us about your store and we will keep it running at its fullest.
Frequently asked questions
What is Magento support?
Magento support is the ongoing service that keeps a Magento or Adobe Commerce store secure, fast and continuously improving. At 5MS it covers monitoring, emergency fixes, security patches, version upgrades, performance optimisation, integrations, migrations and day to day development, all from one UK based team.
How quickly do you respond to and resolve issues?
Our team monitors stores around the clock and prioritises urgent issues through our ticketing system. Most issues are resolved in under 24 hours, and critical incidents are picked up fast, with clear updates throughout.
What happens if I do not use all of my support hours?
We keep it flexible. You only pay for the support you need, and we work with you so nothing is wasted. There is no pressure to burn hours just because they are there, and we will always be transparent about what has been used.
Is there a long contract, or can I scale up and down?
No long lock-ins. Support runs on flexible terms, so you can scale your hours up or down as your workload, seasonality and priorities change.
Can you support a Magento store you did not build?
Yes. We regularly onboard existing Magento stores. We start with a health-check to understand how your site is built, then put together a smooth handover and a support plan that fits your business.
Do you offer emergency and out of hours support?
Yes. We monitor stores 24/7 and respond to urgent incidents such as outages, attacks or traffic spikes, stabilising your site and restoring normal operations quickly.
Do you support Magento 1 as well as Magento 2 and Adobe Commerce?
Yes. We support Magento 2 and Adobe Commerce, and can help maintain or safely migrate older Magento 1 stores, since Magento 1 is no longer officially supported and carries growing security risk.
How do you keep my store secure and compliant?
We apply the latest Magento security patches promptly, run regular PCI DSS aware security audits, monitor your store around the clock with real-time alerts, and keep a disaster recovery plan and offsite backups in place.
Can you work alongside our in-house or external team?
Yes, we do this often. Think of us as an extension of your team. You get direct access to your developers and a dedicated account manager, so communication stays easy and everyone works in sync.
Are you an official Adobe Solutions Partner?
Yes. 5MS is an official Adobe Solutions Partner with certified Magento developers, and over a decade of experience supporting Magento stores since 2011, with a 98% client retention rate.
How is your Magento support priced?
Support is a flexible retainer where you pay for the hours you need, across three tiers: pay for the hours you need, a flexible monthly retainer, or a fully managed partnership. For full details, download our price guide.