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24/7 MAGENTO SUPPORT
Magento support that keeps your store fast, safe and selling.
Magento support from a UK team of certified developers, on hand around the clock. We keep your store secure, quick and continuously optimised, so a broken checkout, a slow page or a security scare never costs you a day's revenue again. You only pay for the hours you use.
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Years supporting eCommerce stores
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Cover, every day of the year
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Of brands stay after their first year
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Surprise fees. You pay for what you use
WHEN TO SWITCH
5 signs you need a new Magento support partner.
Most stores don't switch Magento support because things are perfect. They switch because of these.
Issues drag on past 24 hours
A bug on your store isn't fixed the same day, and every hour it lingers is an hour you're losing sales and patience.
The to-do list never gets done
Your plans for peak season and the backlog of "we'll get to it" jobs keep slipping, because nobody owns them.
The site is slow and under-optimised
Load times are sluggish, conversion is soft, and your store hasn't had a proper performance pass in over a year.
You're not using half of what Magento can do
The platform is powerful, but nobody's coaching you through it, so features that could be driving revenue sit unused.
Security keeps you up at night
You've got open security concerns and a quiet fear of the day they cost you a customer's trust, or their data.
Recognise a few of those? Let's talk.
A quick call with a developer, no sales script. We'll tell you straight what your store needs and how fast we can sort it.
WHY 5MS
Magento support that feels like part of your team.
We've supported eCommerce stores for over 15 years. With 5MS you get certified developers who answer fast, talk plainly, and treat your store like it's our own, on flexible terms that never lock you in.
Knowledgeable, proactive specialists
Certified Magento developers who don't just fix what's broken, they spot what's about to break and head it off.
Direct, fast communication
No middlemen and no ticket black holes. You talk to the people doing the work and get clear updates at every stage.
Your store treated like our own
Your uptime, speed and revenue are the only scoreboard that matters to us. We care about the outcome, not just the ticket.
Pay only for the hours you use
Flexible, affordable cover with no hidden fees and no padded retainers. You pay for the support you actually need.
WHAT WE FOCUS ON
How we run your Magento support.
Four things we hold ourselves to on every store we look after, so support feels less like firefighting and more like a safe pair of hands.
Tailored solutions
Support shaped around your store and your goals, not a one-size template. We learn your setup so fixes fit first time.
24/7 monitoring
Round-the-clock monitoring that catches and resolves issues before they hit your customers or your revenue.
Fast response time
A dedicated team that jumps on issues quickly, minimising downtime and keeping your store trading smoothly.
Ongoing optimisation
Beyond maintenance, we proactively suggest improvements so your store keeps pace with the latest features and best practice.
WHAT'S COVERED
Everything your store needs, under one roof.
From day-to-day fixes to long-term improvements, our Magento support covers the lot. Whether you're on Magento Open Source or Adobe Commerce, we keep it secure, fast and moving forward.
Security patches & updates
We apply Magento security patches promptly and keep your store hardened against the latest threats.
Speed & performance optimisation
Faster load times, smoother checkout and better Core Web Vitals, all of which lift conversion.
Bug fixes & emergency support
When something breaks, we're on it fast, with same-day fixes that get you trading again.
New features & development
From small tweaks to full builds, we develop the features that move your store forward.
Extensions & integrations
We manage, update and troubleshoot extensions and third-party integrations so nothing falls over.
Monitoring & uptime
Round-the-clock monitoring that flags problems early, often before you'd ever notice them.
Version upgrades & migrations
We keep you on supported versions and handle upgrades and migrations without the drama.
Transparent reporting
Regular check-ins and clear reporting, so you always know what we've done and what's next.
Not sure where to start? Get a free audit.
We'll review your Magento store and send back the issues, risks and quick wins we find. No commitment, no charge.
HOW IT WORKS
Getting started is simple.
No long onboarding, no tying you into a 12-month contract before we've proven ourselves. Here's how it goes.
Free store audit
We review your Magento store and report back the issues, risks and quick wins we find. You get real value before you spend a penny.
Onboard and prioritise
We learn your setup, agree what matters most, and put a clear plan in place. The urgent stuff gets handled straight away.
We fix, maintain and monitor
Your dedicated team handles fixes, updates and security while monitoring keeps watch around the clock. You get on with running the business.
We optimise and advise
Beyond keeping the lights on, we proactively suggest improvements and coach you on getting more out of Magento, month after month.
BEYOND MAGENTO SUPPORT
End-to-end eCommerce, not just support.
Support keeps your store healthy. When you're ready to grow it, we're a full-service eCommerce agency with the rest of the picture covered too.
Scalability & growth
Build a future-proof store that grows with you, with the stability and headroom to scale when you need it.
ExploreTechnology & development
Bridging old and new: fresh ideas, modern tooling and best practice brought into your eCommerce build.
ExploreMarketing & growth
Results-driven marketing that grows reach, engagement and conversions, from SEO and GEO to paid and affiliate.
Explore
FAQ
Magento support, answered.
The questions store owners ask us before moving their Magento support to 5MS.
What does Magento support actually cover?
Magento support covers everything that keeps your store healthy: security patches, bug fixes, performance and speed work, version upgrades, extension and integration management, monitoring and new development. With us it also includes proactive advice, so you're improving the store, not just maintaining it.
How much does Magento support cost?
You only pay for the hours you use, with no hidden fees or padded retainers. We agree a clear, flexible arrangement up front based on how much cover you need. Book a quick call and we'll give you a straight figure for your store.
How fast do you respond to issues?
Fast. With 24/7 monitoring we often catch issues before you do, and urgent problems get same-day attention. The whole reason most brands move to us is that their old partner let issues drag on for days.
Do you support both Magento Open Source and Adobe Commerce?
Yes. Magento is now part of Adobe Commerce, and we support both Magento Open Source and Adobe Commerce, including upgrades and migrations between versions.
Can you take over support for a store another agency built?
Absolutely, and we do it often. We start with an audit to understand your setup and any inherited issues, then take over cleanly. You don't need to have worked with us before for us to look after your store well.
Are your developers UK-based and certified?
Yes. You're supported by a UK-based team of certified Magento developers. No offshore ticket queues, no language barriers, just experienced people who know the platform inside out.
Do I have to sign a long contract?
No. We keep things flexible because we'd rather earn your business every month than lock you in. We start with a free audit so you can see the value before committing to anything.
Is Magento support worth it for my store?
If your store makes you money, then downtime, slow pages and security gaps cost you money. Magento support pays for itself by preventing those losses and steadily improving performance. For most stores it's far cheaper than the revenue a single bad outage can wipe out.
ALWAYS HERE WHEN YOU NEED US
Get Magento support that has your back.
Book a quick, no-obligation call, or grab a free store audit. We'll show you exactly where your Magento store stands and how we'd look after it.