5MS is a UK based Magento agency helping ambitious brands across Liverpool and Merseyside build faster stores, grow revenue and stay secure. One certified team for development, support, SEO and growth, since 2011.
A Magento agency in Liverpool is a specialist eCommerce partner that builds, supports, optimises and grows online stores on Magento and Adobe Commerce. Since 2011, 5MS has done exactly that, helping brands across Liverpool and Merseyside drive growth, increase conversions and improve customer experience with end-to-end Magento solutions.
Liverpool is a fast-moving commercial city, from its historic port and logistics sector to the digital and creative businesses of the Baltic Triangle. Its ambitious online retailers and B2B brands have plenty of agencies to choose from, so it pays to choose carefully. You need more than a website builder. You need a partner who understands Magento inside out and treats your store like a serious commercial asset. Choosing the right platform matters, but finding a partner you can rely on for the long term matters just as much. As an official Adobe Solutions Partner with a UK based team, we build relationships founded on trust, transparency and results. Learn more about the platform we specialise in, Adobe Commerce (Magento).
About 5MS
More than a Magento agency
5MS is a full-service eCommerce agency and official Adobe Solutions Partner, founded in 2011. Our UK based team of certified Magento developers, project managers and marketers brings over 200 years of combined eCommerce experience to every project. We are not a reseller or a middleman. The people who scope your work are the people who deliver it, from first call to launch and beyond.
We work across Magento and Adobe Commerce, and also Shopify, BigCommerce and WooCommerce, so our advice is about what is right for your business, not what is easiest for us. From design and development through to support, hosting, security, SEO and growth, you get everything under one roof and one accountable team.
Full-service, one roofDesign, build, support, hosting, security, SEO and growth, all in-house.
Certified and UK basedOfficial Adobe Solutions Partner with certified Magento developers.
Platform-agnostic adviceMagento, Adobe Commerce, Shopify, BigCommerce and WooCommerce.
Revenue-first thinkingMeasured on the results we deliver, not billable hours.
Why choose 5MS as your Magento agency in Liverpool
We do more than build websites. We build strategies that drive growth, with the best possible customer experience.
Certified developers
UK based developers delivering high-quality builds and ongoing support.
Support with SLAs
Tailored support packages for any size of business, with clear response times.
Agile development
Faster delivery and continuous improvement for your Magento store.
SEO and UX focus
Search-optimised, user-friendly stores that drive traffic and conversions.
Lightning-fast speed
Performance tuned for experience, conversions and search rankings.
Long-term partners
We value trust and build lasting partnerships focused on growth.
Transparent comms
No hidden fees or surprises, just clear, honest communication throughout.
Rapid turnaround
Our ticket system means quick responses and fast resolution of issues.
Future-proof code
Every line built to Magento standards, keeping your store ready for the future.
Proactive security
The latest security patches applied promptly to keep your store safe.
Why brands switch to us
5MS vs the alternatives
Most brands come to us after outgrowing a freelancer or being let down by a generalist agency. Here is the honest difference.
5MS
Typical agency
Freelancer
Magento specialists
Certified, Magento-only focus
Often generalist
Varies widely
Full-service
Build, support, hosting, SEO
Some services
Limited capacity
Availability
24/7, whole team
Office hours
Single point of failure
Pricing
Transparent, pay for hours used
Fixed retainers
Day rates
Long-term partner
High retention, in it for years
Project-focused
Availability risk
AI-search ready
Built in as standard
Rarely
Rarely
Common problems we fix
Sound familiar?
These are the issues Liverpool brands most often come to us with, and how we put them right.
A slow, clunky store
We optimise performance end to end, targeting load times under two seconds to lift experience, conversions and rankings.
Slipping down Google
Technical and on-page SEO, clean site structure and fast pages get your products and categories seen again.
An outdated Magento version
We upgrade and migrate safely to a supported, secure, future-proof build with no loss of data or rankings.
Security and patching worries
We apply patches promptly, monitor 24/7 and keep backups and disaster recovery in place.
An unresponsive current agency
A UK based team, clear SLAs and a ticket system mean you actually get answers when you need them.
A store you cannot easily change
Clean, documented, upgrade-safe code and training put you back in control of your own website.
Choosing the right edition
Magento Open Source, Adobe Commerce or Cloud?
Not sure which version fits your business? Here is the short version, and we are happy to advise.
Magento Open Source
Adobe Commerce
Adobe Commerce Cloud
Best for
Growing SMEs wanting flexibility
Larger merchants and B2B
High-volume and enterprise
Licence
Free, open source
Paid, feature-rich
Paid, includes managed cloud
Hosting
You choose, we can host
You choose, we can host
Managed cloud infrastructure
Strengths
Customisable, cost-effective
B2B, dashboards, page builder
Autoscaling, performance at scale
Coming from Shopify, WooCommerce or BigCommerce? We migrate you across safely, with data and rankings protected. See our Magento migration service.
Round-the-clock monitoring, proactive protection and secure, Magento-tuned hosting.
Managed hostingSecurity audits and patchesDisaster recoveryBackups and monitoring
Who we work with
Built for your business and stage
Industries
We have delivered Magento projects across a broad mix of sectors, B2C and B2B alike, including fashion and apparel, electronics and tech, automotive and parts, manufacturing and wholesale, home and improvement, food and beverage, and health and beauty.
Every stage of growth
Starting outLaunching a first Magento store or moving off a basic platform.
Scaling upOutgrowing your current setup and needing performance and support to match.
EstablishedA mature store that needs a reliable partner for support, security and growth.
No mystery, no jargon and no long lock-in. Here is how a partnership with 5MS usually runs.
1
Discover
We get to know your store, goals and customers, and where the quick wins are.
2
Plan
You get a clear, prioritised roadmap, so you always know what we are doing and why.
3
Build
We work in agile sprints, stabilising anything at risk, then improving speed and conversions.
4
Grow
With the foundations solid, we keep improving your store as a long-term partner.
The upside
What you gain with 5MS
More time for growthWe handle the back-end so you can focus on scaling, not maintenance.
Lower costs, higher returnsBetter performance and conversions, with clear, manageable costs.
Strong securityLatest patches applied promptly to protect your site and customer data.
Satisfied customersSeamless experiences that keep visitors engaged and drive loyalty.
Trustworthy serviceOver a decade of transparency, with your data in safe hands.
Optimised performanceFast, efficient sites that boost satisfaction and brand presence.
Local to you
Working with Liverpool and Merseyside
From the historic waterfront and logistics sector to the digital and creative businesses of the Baltic Triangle, Liverpool is a great base for ambitious online brands. We support retailers and B2B businesses across Liverpool, from the city centre out to Bootle, Aigburth and Woolton, and right across Merseyside including Birkenhead, the Wirral, St Helens, Southport, Widnes and Runcorn.
Being UK based means real conversations in your timezone and a team that has built and supported Magento stores since 2011, not tickets lost to an overseas queue. Wherever you are around Liverpool, you get a Magento partner who picks up the phone.
This company was one of the best we ever dealt with.
Neil ChadwickDirector, Prestige Radiators Ltd“
They've taken the time to understand our unique business model to ensure what they deliver hits the mark.
Cheri-Ann WardHead of Customer Services, Autosmart“
Their breadth of knowledge about digital marketing and how it can be applied to eCommerce was impressive.
Jonathan CampbellTechnical Director
Questions
Frequently asked questions
What does a Magento agency in Liverpool do?
A Magento agency in Liverpool builds, supports, optimises and grows online stores on Magento and Adobe Commerce. At 5MS this covers development and design, 24/7 support, SEO, hosting, security and migration, all from one UK based team, for businesses across Liverpool and Merseyside.
How much does it cost to support and maintain a Magento 2 store?
It depends on your store's size and how much support you need, which is why our pricing is flexible. Rather than a rigid monthly fee, you pay for the hours you use, with no hidden costs, and you can scale up or down over time. For current figures, download our price guide or get in touch for a tailored quote.
What makes 5MS different from other Liverpool agencies?
We are Magento specialists, not generalists, and full-service, so build, support, hosting, security and SEO all come from one certified UK team. We are available 24/7, price transparently on the hours you use, and build for the long term, with very high client retention.
How do we get started?
The easiest first step is a free eCommerce growth audit. We review your store, spot the biggest opportunities and share honest, practical recommendations, with no obligation. You can request one from our free eCommerce growth audit page or just get in touch.
Can you take over a Magento store you did not build?
Yes, this is one of the most common reasons brands come to us. We review how your store is built, arrange a smooth handover, stabilise anything at risk and put a flexible support plan in place, with migration from your current provider guaranteed.
Should I be on Open Source, Adobe Commerce or Cloud?
Open Source suits growing SMEs who want flexibility and control. Adobe Commerce adds advanced B2B, dashboards and page builder for larger merchants. Adobe Commerce Cloud adds managed, autoscaling infrastructure for high-volume stores. We are happy to advise on the best fit.
Will migrating to you affect my Google rankings?
No. Migration is handled carefully, with 301 redirects, URL structure and technical SEO managed and Search Console monitored after launch, so your rankings are protected through the move.
How do you keep my store secure and PCI compliant?
We apply the latest Magento security patches promptly, run regular PCI DSS aware security audits, monitor your store 24/7 and keep backups and disaster recovery in place, helping you meet the PCI requirements that apply to your store.
How fast will my Magento store load?
We optimise for ultra-fast performance, targeting load times under two seconds, which improves both user experience and search rankings.
Do I own the code and my data?
Yes. Your store, your code and your data are yours. We build to Magento standards with clean, documented, upgrade-safe code, so you are never locked in to us.
Do you only work with businesses in Liverpool?
No. We work with brands across Liverpool, Merseyside and the whole of the UK, including Birkenhead, the Wirral, St Helens and Southport. Being UK based means support in your timezone with no offshore handoffs.
Let's build your Magento success, together
Contact 5MS today and find out how we build, optimise and support your Magento store for long-term success.
