Award-winning | Official Adobe Solutions Partner
Magento Agency Newcastle
We are 5MS, an award-winning Magento agency serving Newcastle and the North East. Our UK based team of certified Magento developers, project managers and marketing experts is ready to help with every part of your Magento store, from build and support to SEO and growth.
Expert Magento services by 5MS
Your growth-focused Magento agency in Newcastle
A Magento agency in Newcastle is a specialist eCommerce partner that builds, supports, optimises and grows online stores on Magento and Adobe Commerce. Since 2011, 5MS has done exactly that, helping brands across Newcastle and the North East thrive online with development, support and marketing that drive growth, conversions and a better customer experience.
Choosing the right platform matters, but finding a dependable partner for the long term matters just as much. Too many agencies put profit ahead of the relationship. We are the opposite. As an official Adobe Solutions Partner with a UK based team, we build partnerships founded on trust, transparency and a genuine commitment to your success. Learn more about the platform we specialise in, Adobe Commerce (Magento).
Why choose 5MS as your Magento agency in Newcastle
We are more than website builders. We are your partners in growth, with the best possible customer experience built in.
Certified Magento developersUK based developers delivering high-quality builds and ongoing support.
Personalised support with SLATailored support packages for businesses of any size, with clear response times.
Agile developmentFaster delivery and continuous improvement for your Magento store.
SEO and user-friendly focusSearch-optimised, user-friendly stores that drive traffic and conversions.
Lightning-fast load timesPerformance tuned for experience and search rankings, targeting sub two seconds.
Long-term relationshipsWe value trust and build lasting partnerships focused on consistent growth.
Transparent communicationNo hidden fees or surprises, just clear, honest communication throughout.
Rapid turnaroundOur ticket system means quick responses and fast resolution of any issue.
Future-proof developmentEvery line of code is built to Magento standards, ready for what is next.
Proactive securityWe apply the latest security patches promptly to keep your store safe.
2011Trusted since
200+Years combined experience
98%Client retention
99%Client satisfaction
Full range of Magento services
A complete Magento service, end to end
Development and design
A visually impressive, high-performing store that reflects your brand, new build or improvement.
- Custom Magento themes
- Mobile-first design
- Magento 2 migration
- Plugin and module development
Support and maintenance
24/7 Magento support that keeps your site running seamlessly, with flexible packages.
- Emergency fixes
- Performance optimisation
- Version upgrades
- Ongoing maintenance
Magento SEO
Get your products and pages ranking, with a technical, on-page and speed-led approach.
- Technical SEO audits
- On-page optimisation
- Speed optimisation, under 2s
- Content and category SEO
Hosting and security
Fast, reliable, secure infrastructure with round the clock monitoring and protection.
- Managed Magento hosting
- Security audits and patches
- Disaster recovery
- 24/7 monitoring
Switching to us? Migration from your current Magento provider is guaranteed. See our Magento migration service.
Beyond the fundamentals
What makes us different from other Newcastle agencies
Our commitment to strong, lasting partnerships is what lets our clients scale with confidence.
01
Data-driven results
We use analytics and reporting to monitor your store and continuously optimise it for conversions.
02
Tailored strategies
Every business is unique, so we build bespoke Magento solutions that align with your goals.
03
Industry expertise
We have delivered for businesses across fashion, electronics, home improvement, beverages and more.
Added benefits of choosing 5MS
More time for growth
We handle your back-end tasks so you can focus on growing the business, not maintenance.
Lower costs, higher returns
We drive peak performance and conversions while keeping development costs clear and within reach.
Strong security
The latest security patches, applied promptly, safeguarding your site and customer data.
Satisfied customers
Powerful user experiences that engage visitors, build loyalty and lift your sales.
Trustworthy service
Over a decade of transparency and professionalism, with your data securely protected.
Optimised performance
Fast, efficient websites that drive customer satisfaction and strengthen your brand.
Proudly serving Newcastle and the North East
From retailers on Newcastle's Quayside and businesses across the city centre to growing brands in Gateshead, Sunderland and Durham, we work with North East businesses that want a Magento partner who picks up the phone and understands their market.
Being UK based means real conversations in your timezone, not tickets lost to an overseas queue, and a team that has built and supported Magento stores since 2011. We support brands right across Tyne and Wear, Northumberland and County Durham.
Talk to a Newcastle Magento specialist
Newcastle upon TyneGatesheadSunderlandDurhamGosforthJesmondWallsendWhitley BayTynemouthNorth ShieldsNorthumberlandTyne and Wear
What our clients say
Their breadth of knowledge about digital marketing and how it can be applied to eCommerce was impressive.
5MS have always been very transparent about timescales.
This company was one of the best we ever dealt with.
Let's build your Magento success, together
Contact 5MS today and find out how we build, optimise and support your Magento store for long-term success.
Call us01902 275 320
Email us[email protected]
Find us2 Newton Court, Westrand, Pendeford Business Park, Wolverhampton, WV9 5HB
Frequently asked questions
What does a Magento agency in Newcastle do?
A Magento agency in Newcastle builds, supports, optimises and grows online stores on Magento and Adobe Commerce. At 5MS this covers development and design, 24/7 support, SEO, hosting, security and migration, all from one UK based team, for businesses across Newcastle and the North East.
Are you an official Adobe Solutions Partner?
Yes. 5MS is an award-winning, official Adobe Solutions Partner with certified Magento developers. We have been building and supporting Magento stores since 2011 and hold a 98% client retention rate.
Do you only work with businesses in Newcastle?
No. We are based in Wolverhampton and work with brands across Newcastle, the North East and the whole of the UK, including Gateshead, Sunderland, Durham and Northumberland. Being UK based means support in your timezone with no offshore handoffs.
Can you support a Magento store you did not build?
Yes. We regularly take on existing Magento stores. We start with a review of how your site is built, then put together a smooth handover and a flexible support plan that fits your business.
Do you offer SLA-backed Magento support?
Yes. We offer personalised support packages with clear service levels, so you get the response times and cover you need, scaled to your business, through our ticketing system.
Will migrating to you affect my Google rankings?
No. Migration from your current provider is guaranteed and handled carefully, with redirects, URL structure and technical SEO managed so your rankings are protected through the move.
How fast will my Magento store load?
We optimise for ultra-fast performance, targeting load times under two seconds, which improves both user experience and search rankings.
How is your Magento support priced?
Support is a flexible retainer where you pay for the hours you need, across three tiers: pay for the hours you need, a flexible monthly retainer, or a fully managed partnership. For full details, download our price guide.