Everything you need to know about working with a Magento agency in Southampton, in one place. 5MS is a UK based, full-service Magento agency and official Adobe Solutions Partner, providing development, support, SEO and optimisation for brands across Southampton and the South Coast since 2011.
Adobe Solutions Partner • Certified UK developers • Trusted since 2011 • 98% client retention
Expert Magento solutions by 5MS
Your full-service Magento agency in Southampton
A Magento agency in Southampton is a specialist eCommerce partner that builds, supports, optimises and grows online stores on Magento and Adobe Commerce. Since 2011, 5MS has done exactly that, helping brands across Southampton and the South Coast drive growth, increase conversions and improve customer experience with end-to-end Magento solutions.
Success is not just about choosing the right platform, it is about working with a Magento partner you can trust for the long term. While some agencies focus on profit, we prioritise transparency, reliability and genuine partnerships. As an official Adobe Solutions Partner with a UK based team of certified developers, project managers and marketers, we are set up to help your store improve performance, enhance user experience and grow. Learn more about the platform we specialise in, Adobe Commerce (Magento).
Why choose 5MS as your Magento agency in Southampton
We go beyond building Magento stores. We build strategies that drive growth, with the best possible customer experience.
Certified Magento developersUK based developers delivering high-quality builds and ongoing support.
Personalised support with SLATailored packages for any size of business, with clear response times.
Agile developmentFaster delivery and continuous improvement for your store.
SEO and user-friendly focusSearch-optimised, user-friendly stores that drive traffic and conversions.
Lightning-fast load timesUltra-fast performance that lifts experience and rankings.
Long-term relationshipsWe value trust and build lasting partnerships focused on growth.
Transparent communicationNo hidden fees or surprises, just clear, honest communication.
Rapid turnaroundOur ticket system means quick responses and fast resolution.
Future-proof developmentEvery line of code built to Magento standards, ready for what is next.
Proactive securityThe latest security patches applied promptly to keep you safe.
Full range of Magento services
Everything your store needs, end to end
Development and design
A fast, reliable, conversion-focused store that reflects your brand, new build or upgrade.
Switching to us? Migration from your current Magento provider is guaranteed. See our Magento migration service.
Choosing the right edition
Magento Open Source, Adobe Commerce or Cloud?
Not sure which version fits your business? Here is the short version, and we are happy to advise on the right choice for you.
Magento Open Source
Adobe Commerce
Adobe Commerce Cloud
Best for
Growing SMEs wanting flexibility
Larger merchants and B2B
High-volume and enterprise
Licence
Free, open source
Paid, feature-rich
Paid, includes managed cloud
Hosting
You choose, we can host
You choose, we can host
Managed cloud infrastructure
Key strengths
Customisable, cost-effective
B2B, dashboards, page builder
Autoscaling, performance at scale
Coming from Shopify, WooCommerce or BigCommerce? We migrate you across safely, with your data and rankings protected.
Who we work with
Built for your business and stage
Industries
We have delivered Magento projects across a broad mix of sectors, B2C and B2B alike, including fashion and apparel, electronics and tech, home and improvement, food and beverage, health and beauty, automotive parts, and wholesale and manufacturing.
Every stage of growth
Starting outLaunching a first Magento store or moving off a basic platform.
Scaling upOutgrowing your current setup and needing performance and support to match.
EstablishedA mature store that needs a reliable partner for support, security and growth.
Simple, flexible pricing
How our pricing works
No rigid packages, no long lock-ins and no paying for hours you will not use. You pay for the support you need, and you can scale up or down as your workload changes. Full figures are in the price guide.
Unhappy with your current agency, or moving off a slow or dated store? Migration from your current Magento provider is guaranteed. We handle your data, design and functionality with zero data loss and your Google rankings protected through the move.
What makes us different from other Southampton agencies
01
Data-driven results
We use analytics and reporting to continuously monitor your store and optimise it for conversions.
02
Tailored strategies
Every business is unique, so we create bespoke Magento solutions that align with your goals.
03
Industry expertise
We have delivered for businesses across fashion, electronics, home improvement, beverages and more.
More time for growthWe handle the back-end so you can focus on scaling, not maintenance.
Lower costs, higher returnsBetter performance and conversions, with clear, manageable costs.
Strong securityLatest patches applied promptly to protect your site and customer data.
Satisfied customersExperiences that engage visitors, build loyalty and drive sales.
Trustworthy serviceOver a decade of transparency, with your data in safe hands.
Optimised performanceFast, efficient sites that boost satisfaction and brand presence.
Local to you
Serving Southampton and the South Coast
We work with retailers and B2B brands across Southampton, from the city centre and Ocean Village out to Eastleigh, Totton, Hedge End and Romsey, and along the coast to Portsmouth, Fareham and Winchester. Beyond Southampton we support businesses right across Hampshire and the South of England.
Being UK based means real conversations in your timezone and a team that has built and supported Magento stores since 2011, not tickets lost to an overseas queue. Wherever you are on the South Coast, you get a Magento partner who picks up the phone.
5MS have always been very transparent about timescales.
Peter CampbellSales & Marketing Director, iACS
They've taken the time to understand our unique business model to ensure what they deliver hits the mark.
Cheri-Ann WardHead of Customer Services, Autosmart
This company was one of the best we ever dealt with.
Neil ChadwickDirector, Prestige Radiators Ltd
Everything you might ask
Magento agency Southampton FAQs
What does a Magento agency in Southampton do?
A Magento agency in Southampton builds, supports, optimises and grows online stores on Magento and Adobe Commerce. At 5MS this covers development and design, 24/7 support, SEO, hosting, security and migration, all from one UK based team, for businesses across Southampton and the South Coast.
How much does it cost to support and maintain a Magento 2 store?
It depends on your store's size and how much support you need, which is why our pricing is flexible. Rather than a rigid monthly fee, you pay for the hours you use, with no hidden costs, and you can scale up or down over time. For current figures, download our price guide or get in touch for a tailored quote.
What happens if I do not use all of my support hours?
We keep it flexible. You only pay for the support you need, and we work with you so nothing is wasted. There is no pressure to burn hours just because they are there, and we are always transparent about what has been used.
Is there a long contract or lock-in?
No. Support runs on flexible terms with no long lock-in, so you can scale your hours up or down as your workload, seasonality and priorities change.
Can you help me get the most out of Magento?
Yes. Beyond keeping your store running, we proactively recommend improvements to performance, UX, SEO and features, and we can coach your team so you get more from the platform over time.
Can you take over a store you did not build?
Yes, this is one of the most common reasons brands come to us. We review how your store is built, arrange a smooth handover, stabilise anything at risk and put a flexible support plan in place.
Do you work with Magento Open Source and Adobe Commerce?
Yes. We develop and support both Magento Open Source and Adobe Commerce, including Adobe Commerce Cloud, and can advise on the right edition for your business.
Should I be on Open Source, Adobe Commerce or Cloud?
Open Source suits growing SMEs who want flexibility and control. Adobe Commerce adds advanced B2B, dashboards and page builder for larger merchants. Adobe Commerce Cloud adds managed, autoscaling infrastructure for high-volume stores. We are happy to advise on the best fit.
I am on Magento 1 or another platform. Can you migrate me?
Yes. We handle Magento 1 to 2 upgrades, Adobe Commerce Cloud moves, and migrations from Shopify, WooCommerce and BigCommerce, transferring your data safely. Magento 1 is end of life and no longer patched, so migrating is strongly recommended.
Will migrating hurt my Google rankings?
No, protecting rankings is part of how we work. We map 301 redirects, preserve URL structure and metadata, and monitor Search Console after launch, so your search visibility is protected through the move.
How do you keep my store secure and PCI compliant?
We apply the latest Magento security patches promptly, run regular PCI DSS aware security audits, monitor your store 24/7 and keep disaster recovery and backups in place, helping you meet the PCI requirements that apply to your store.
Do you provide hosting?
Yes. We offer fast, secure, fully managed Magento hosting tuned for the platform, with monitoring, backups, SSL and autoscaling for traffic spikes. You can take hosting on its own or bundled with support.
How fast will my store load?
We optimise for ultra-fast performance, targeting load times under two seconds using caching, clean code and a Magento-tuned stack, which improves both user experience and search rankings.
How quickly do you respond to issues?
We monitor stores around the clock and prioritise urgent issues through our ticketing system, with most issues resolved quickly and clear updates throughout.
Do I own the code and my data?
Yes. Your store, your code and your data are yours. We build to Magento standards with clean, documented, upgrade-safe code, so you are never locked in to us.
Do you only work with businesses in Southampton?
No. We are based in Wolverhampton and work with brands across Southampton, Hampshire and the whole of the UK, including Portsmouth, Winchester and Eastleigh. Being UK based means support in your timezone with no offshore handoffs.
Let's build your Magento success, together
Contact 5MS today and find out how we build, optimise and support your Magento store for long-term success.
