5MS is a dedicated, full-service Magento agency for Telford and Shropshire, and an official Adobe Solutions Partner. A UK based team of certified Magento developers, project managers and digital marketers, helping businesses grow since 2011, with some clients alongside us for over a decade.
Certified UK developersTrusted since 201198% client retention24/7/365 support
Magento services by 5MS
A Magento agency in Telford that has your back
A Magento agency in Telford is a specialist eCommerce partner that builds, supports, optimises and grows online stores on Magento and Adobe Commerce. Since 2011, 5MS has done exactly that, providing end-to-end Magento solutions that drive growth, boost conversions and enhance customer experiences for businesses across Telford and Shropshire.
Finding a Magento agency you can rely on for the long term matters, and we know some agencies are hard to trust, putting profit ahead of the relationship. 5MS is different. We build partnerships founded on trust, transparency and a real commitment to your success. Learn more about the platform we specialise in, Adobe Commerce (Magento).
Don't take our word for it, ask our clients
We have been helping businesses grow since 2011, and some of our clients have stayed with us for over a decade. That does not happen by accident. We are happy to introduce you to current and past clients so you can hear it first-hand, and we are confident the feedback will be positive.
24/7 monitoring, proactive protection and reliable, Magento-tuned hosting, so you can relax.
Managed hostingSecurity audits and patchesDisaster recoveryBackups and monitoring
Switching to us? Migration from your current Magento provider is guaranteed. See our Magento migration service.
Beyond the fundamentals
What makes 5MS different from other Telford agencies
01
Data-driven results
We use analytics and reporting to continuously monitor your store and optimise it for conversions.
02
Tailored strategies
Every store is unique, so we create bespoke processes and strategies that align with your goals.
03
Industry expertise
We have delivered for stores across fashion, electronics, home improvement, beverages and more.
More time for growthWe handle the back-end so you can focus on scaling, not maintenance.
Lower costs, higher returnsBetter performance and conversions, with clear, manageable costs.
Strong securityLatest patches applied promptly to protect your site and customer data.
Satisfied customersSeamless experiences that keep visitors engaged and encourage repeat business.
Trustworthy serviceOver a decade of transparency, with your data always protected.
Optimised performanceFast, efficient sites that boost satisfaction and strengthen your brand.
Local to you
Backing Telford and Shropshire
We work with retailers and B2B brands across Telford, from the town centre out to Wellington, Oakengates, Dawley, Madeley and historic Ironbridge, and beyond to Newport, Shifnal, Bridgnorth and Shrewsbury. We also support businesses right across Shropshire and the West Midlands.
Being UK based means real conversations in your timezone and a team that has built and supported Magento stores since 2011, not tickets lost to an overseas queue. Wherever you are around Telford, you get a Magento partner who picks up the phone.
We are a partner of 5MS Agency and have been for many years. People at 5MS are really friendly and professional. I can't recommend this agency enough.
Pierre Masson“
We use Magento and 5MS are a fantastic support to our business, and have been for a number of years, with upgrades, extension implementation and digital marketing. Highly recommended!
Peter CampbellSales & Marketing Director, iACS“
Very experienced team, proactive and technically very capable in supporting website development and other online marketing requirements. Would certainly recommend to others.
Victoria Davies
Questions
Frequently asked questions
How much does it cost to support and maintain a Magento 2 store?
It depends on your store's size and how much support you need, which is why our pricing is flexible. Rather than a rigid monthly fee, you pay for the hours you use, with no hidden costs, and you can scale up or down over time. For current figures, download our price guide or get in touch for a tailored quote.
What happens if I do not use all of my support hours?
We keep it flexible. You only pay for the support you need, and we work with you so nothing is wasted. There is no pressure to burn hours just because they are there, and we are always transparent about what has been used.
Can you help me get the most out of Magento?
Yes. Beyond keeping your store running, we proactively recommend improvements to performance, UX, SEO and features, and can coach your team so you get more from the platform over time.
Can you take over a Magento store you did not build?
Yes, this is one of the most common reasons brands come to us. We review how your store is built, arrange a smooth handover, stabilise anything at risk and put a flexible support plan in place, with migration from your current provider guaranteed.
Do you offer 24/7 Magento support?
Yes. We provide 24/7/365 Magento support with proactive monitoring, so issues are caught and resolved quickly and your store keeps running smoothly at all times.
Do you work with Magento Open Source and Adobe Commerce?
Yes. We develop and support both Magento Open Source and Adobe Commerce, including Adobe Commerce Cloud, and can advise on the right edition for your business.
How fast will my Magento store load?
We optimise for super-fast performance, targeting load times under two seconds, which improves both user experience and search rankings.
Do you only work with businesses in Telford?
No. We work with brands across Telford, Shropshire and the whole of the UK, including Wellington, Newport, Shifnal and Shrewsbury. Being UK based means support in your timezone with no offshore handoffs.
Let's build your Magento success, together
Contact 5MS today and find out how we build, optimise and support your Magento store for long-term success.
