Magento has long been a trusted platform for scalable, customizable eCommerce. But over the past year, concerns have grown around the reliability of Magento 2 support, sparking a noticeable shift in how merchants view the platform going into 2025.
Concerns over deteriorating support quality, critical security vulnerabilities, and increased cyber threats are sparking a noticeable trend: some merchants are leaving Magento behind. But is this decline real, or is it just a symptom of broader shifts in the eCommerce space?
Magento 2 Support in 2025: What's Going Wrong?
According to community feedback, several pain points have emerged over the last year:
Fewer Certified Magento Experts
Merchants have reported a drop in access to certified Magento developers. As Adobe shifts its focus toward enterprise and cloud solutions, some claim the certification pipeline hasn’t kept pace with demand. Others suggest that skilled developers are moving to other platforms or industries entirely, leaving merchants with less qualified support.
Ongoing Security Vulnerabilities
A major concern driving dissatisfaction is security. Attacks like CosmicSting — which allegedly impacted around 5% of Magento stores — have exposed gaps in proactive threat management. Even more concerning: recent incidents of credit card skimming via Google Tag Manager injections, which allow attackers to silently collect payment data at checkout.
When issues like these arise, the expectation is swift support from experts who understand the Magento ecosystem. But when that support is slow or lacking, trust erodes quickly.
Are Merchants Really Leaving Magento?
Magento community argues that many merchants are moving away from Magento — and not just for security reasons. Here are some commonly cited motivations:
- Better support and uptime guarantees on SaaS platforms like Shopify
- Lower development costs and faster time-to-market
- Less reliance on custom code and backend maintenance
- Frustration with outdated admin UX or rigid infrastructure
And yet, others counter this by saying that the downturn isn’t exclusive to Magento. It’s part of a wider trend across eCommerce, with Shopify’s growth plateauing and other platforms experiencing similar slowdowns. According to BuiltWith, the data doesn’t suggest a mass exodus — it suggests a market that’s maturing, not crashing.
Platform Abandonment or Market Evolution?
While some merchants are migrating away from Magento, it’s important to put this in context. The entire eCommerce market is seeing shifts, with growth stabilizing across various platforms. Reports indicate that while platforms like Shopify continue to expand, their growth has also slowed compared to previous years.
This suggests the situation may not be a Magento-specific crisis, but rather part of a wider industry trend where merchants are re-evaluating their tech stacks. The difference is that Magento2, as a more complex and flexible platform, requires greater technical upkeep—something that becomes challenging when support quality drops.
Is Adobe's SaaS Push the Answer?
Adobe has made clear moves toward offering more SaaS-based features under Adobe Commerce. If executed well, this transition could solve several pain points by reducing infrastructure maintenance, improving security management, and providing more accessible support models.
However, much depends on pricing clarity, performance consistency, and Adobe’s ability to balance SaaS convenience with the open-source flexibility that has long defined Magento’s value proposition.
For merchants relying on Magento Open Source, there’s still uncertainty around whether Adobe’s roadmap will continue to meet their needs or push them toward paid solutions.
What Merchants Can Do Now
If your business relies on Magento and you’re concerned about support, there are steps you can take to stabilize your store and reduce risk:
1. Work With a Reputable Magento Agency
Partnering with a certified agency that offers managed support can make a significant difference. Agencies like 5MS specialize in proactive Magento monitoring, fast response times, and tailored development—all without depending on Adobe’s core support structure.
2. Audit Security and Update Frequently
Ensure your store is running the latest version of Magento with all patches applied. Run security audits regularly and limit third-party integrations where possible. Make use of Magento’s security scan tools and implement server-side protections such as firewalls and two-factor authentication.
3. Evaluate Store Architecture
For those experiencing performance issues, Magento’s flexibility still allows for enhancements such as Progressive Web Apps (PWA) and lightweight themes like Hyvä. These can modernize your storefront without requiring a full platform migration.
4. Develop a Contingency Plan
Have a backup strategy in place in case support becomes inaccessible or a serious vulnerability impacts your store. This includes daily data backups, disaster recovery protocols, and a plan for temporary store operation if needed.
Conclusion: Is Magento Still Viable in 2025?
Magento 2 remains a powerful eCommerce platform, but its long-term value depends heavily on the support network surrounding it. Declining access to certified developers, coupled with growing security concerns, is prompting some merchants to explore alternative platforms that offer stronger support and simpler infrastructure.
That said, for businesses that require deep customization, control over architecture, or advanced multi-store setups, Magento still offers unique benefits. The key is ensuring you have the right support in place—whether that means an in-house team, a specialist agency, or a hybrid approach.
The future of Magento may lie in Adobe’s SaaS evolution, but for now, the priority for merchants should be security, maintainability, and trusted support partnerships.